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Victorian Best Offer

In response to recommendations made by the independent, bipartisan review of electricity and gas retail markets in 2018, the Essential Services Commission set new standards for bills and marketing materials to help customers navigate the energy market more effectively. Victorian retailers will now make their customers aware of whether they're on the best energy plan and how much they could save by switching. The new rules promote better transparency in the market and help customers become better informed of the changes that affect their bills.

What is the Best Offer

Between 1 July and 1 October 2019, all Victorian energy retailers will start to include a 'best offer message' on the front of their bills. This message will inform you whether you are on their best priced advertised plan to suit your needs. The message you get will be based on your energy usage over the past 12 months or an estimate if we don’t have 12 months usage and will advise if you can save more than $22 (including GST) a year.

Why was the ‘best offer’ message introduced?

It was introduced to help you understand if you’re on the best priced advertised plan or not. All Victorian energy retailers are required to have these messages on their bills after 1 July 2019.

How is the best offer calculated?

If we have another plan that could save you more than $22 a year (including GST), then we will notify you. If not, we’ll let you know that you’re on our best priced advertised plan available for your needs.

What happens if I am not on the best plan?

If we notify you that you're not on our best priced advertised plan, and you can save more than an estimated $22 a year on one of our other plans, you contact us to discuss your options.

What happens if I get a message that I am on the best plan?

If you are on our best-advertised plan, and we don’t have an alternative that can save you more than $22 a year, we will let you know that you're receiving our best price for your energy requirements.

What if I have switched to a new plan recently, will I still get the best offer message?

Yes.

The message will either be that you are on the best priced advertised plan with us, or that you could save an estimate of more than $22 (including GST) a year on one of our best priced advertised plans.

If your circumstances change, you can still contact us to discuss other plan options.

Want to find out whether you're on the best plan?

Call our Member Advocate Team for a personalised review.