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We'd love to hear from you. Here's how you reach us...

Opening hours:

Powerclub is open Monday to Friday, from 9.00 am to 5.00 pm.

We are closed on New Year’s Day, Australia Day, Good Friday, Easter Monday, Anzac Day, Christmas Day and Boxing Day.

Email us:

info@powerclub.com.au

Phone us:

1300 294 459

Write to us:

Level 2

696 Bourke Street

Melbourne VIC 3000

Got questions?

Here’s where you’ll find the answers to some of the questions we get asked the most about Powerclub

Complaints or Disputes

We're only human, and sometimes mistakes can happen. If you're not happy with our service, let us know. We will do our best to investigate the issue and offer you a solution.

Powerclub's Complaint and Dispute Policy has been developed to assist you with any concerns you may have. If a matter requires escalation to a third party, there are different Ombudsman schemes in each state.

Ombudsman Schemes

If you don't feel Powerclub has adequately resolved your issue, you have the right to escalate your complaint to the Ombudsman in your State. The Ombudsman provides an independent and free dispute resolution service for all Australians.

> Energy and Water Ombudsman of Queensland

> Energy and Water Ombudsman of NSW

> Energy and Water Ombudsman of SA

> Energy and Water Ombudsman Victoria

> ACT Civil and Administrative Tribunal

If you have signed up to Powerclub's mailing list, and no longer want to receive emails, you can unsubscribe by following the prompts in the footer of our email.

Powerclub also maintains a Do-Not-Contact register, which allows you to prevent Powerclub, and our agents contacting you for marketing purposes in the future.

If you no longer wish to be contacted by Powerclub, you can add your details to our Do-Not-Contact register by;

> Emailing Us: info@powerclub.com.au (please provide your name, address and contact phone number)

> Calling Us: 1300 294 459 (9.00am to 5.00pm Monday to Friday)

> Writing to us: Level 2, 696 Bourke Street, Melbourne VIC 3000 (Address to Powerclub – Do Not Contact List Team)

If you receive a marketing phone call and do not wish to be contacted again, ask our Team Member to register your details on our Do-Not-Contact register. Registrations take around 10-business days to process.

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